To provide a seamless matchmaking and digital ticket experience on the Tournyx app and website, we collect strictly necessary data:
- Account Info: Your Email Address, unique Display Name, and encrypted password.
- Gaming Identity: Specific In-Game Names (IGN) and Player UIDs (e.g., Free Fire, BGMI) required for match verification.
- Financial Data: Transaction history regarding your Tournyx Passes. We do NOT collect, store, or process full credit/debit card numbers or UPI PINs on our servers. All financial transactions are securely processed by RBI-regulated, PCI-DSS compliant payment aggregators.
Your data powers the Tournyx app and website. We use it exclusively to:
- Verify your identity in custom tournament lobbies to prevent ringers and account sharing.
- Process automated ticket transactions, track tournament entry allocations, and facilitate reward distributions securely.
- Comply with legal obligations, resolve financial disputes, and prevent fraudulent transactions in compliance with local laws and regulations.
We treat your data like a secure payload. Tournyx uses secure database protocols to ensure your information cannot be intercepted.
- Payment Partners: We share only strictly necessary transaction identifiers (like Order IDs and Amounts) with our secure payment gateway partners (e.g., Cashfree, Razorpay) to process your digital pass top-ups.
- We never sell, rent, or trade your personal data to third-party advertising agencies.
- Legal Compliance: We reserve the right to disclose necessary information to law enforcement agencies or regulatory authorities if mandated by applicable law.
You have absolute control over your digital footprint on the Tournyx app and website:
- Data Deletion: You can permanently erase all your data, match history, and ticket balances using the "Delete Account" button located in the Settings. This action is instantaneous and irreversible.
- Opt-Out: You may toggle off App Animations, Haptics, and WhatsApp Alerts at any time without losing access to the app.
In accordance with applicable data protection and consumer privacy laws, Tournyx Esports (MSME Registered) is committed to resolving any data or payment discrepancies. If you have any financial or data-related grievances regarding your digital ticket purchases, please contact our designated Grievance Officer via the support email below.
TOURNYX